Comments

  • lots of info, very relevant to our clients
    CassGordon
    Mood Disorders
  • very detailed-helpful
    CassGordon
    Self-Injurious Behaviour
  • The amount of information provided in this video was great. ... CAS ...great resource to have for support and safety... offered a non-judgmental & accepting stance ... also enjoyed the summary as to what constitutes abuse and the different forms.
    Michael
    Duty to Report
  • I found this information very useful because it is rarely talked about. Personally I would like to see regular conversation about elder abuse to increase awareness and to boost prevention.
    Keith Cunningham
    Elder Abuse
  • I spoke to a caller today about gambling issues and felt much more informed after having viewed these two videos. Thank you for these great sessions!
    Shaina2702
    Gambling is a Family Problem
  • I know bullying is a huge issue right now and I thought I knew enough about youth bullying to help youth. This video actually helped me a lot to learn in depth. Thank you !
    pwitheri
    Youth Bullying
  • I always knew that standing up to bullies was the right thing to do, but this video helps clarify the difference between fighting back and assertive resistance. Thanks for that.
    nick.quinn
    Youth Bullying
  • great session - I found the examples very helpful
    Roxanne Anderson
    Active Listening: The Power of Empathy
  • very helpful.
    Loiskerr
    Responding to Callers with Financial Concerns
  • Chester, thanks for your question! Firstly, if a caller is difficult to engage in conversation, I would definitely want to address it and say something like: "Sounds like it may be difficult for you to talk about whatever it is you are struggling with, I am here and we can take our time until you are comfortable." If they are still not engaging then I would ask - "what can I do to help you feel more comfortable in this conversation?" If they can't determine anything, then I would want to wrap up the call by saying, "Sometimes it is more difficult then we thought to share personal feelings and struggles, Distress Centre is here for you and we urge you to call back when you feel ready to talk. Take care." For the caller you mentioned who is verbally abusive - I really encourage anyone who speaks to someone who is being verbally abusive to reference his / her own policies around this issue at each Distress Centre. I will speak about our process here at Durham: We use a setting boundaries and limits process that follows 5 steps- 1. identify for the caller the inappropriate behaviour 2. identify for the caller what is appropriate 3. identify for the caller the consequences of non compliance (ending the call) 4. give the caller the opportunity to change his / her behaviour 5. ending the call if the behaviour does not change I truly feel it is imperative that we model appropriate behaviour and expect respect from our callers regarding abusive behaviour - It is NOT ok to be verbally abusive to our volunteers just like it is not ok to be verbally abusive to your partner, your co workers, your family, your neighbours etc. Chester I appreciate your kind words. If I can be of any other help, let me know. Take care. Victoria
    Victoria Kehoe
    Active Listening: The Power of Empathy
  • Victoria I have watched your video several times and I have one question for you. When we talk on the phone and the caller just doesn't want to respond to any thing you say, and if he does, he is very abusive verbally, how would you handle a caller like that? Thanks and keep up the great work.
    ChesterRozen
    Active Listening: The Power of Empathy
  • I'm glad that Mrs.Gill mentioned caregiver/helper fatigue. I found this interesting and have seen it in my own family so I'm glad it is recognized. I had never known the information about dream interpretation - if they were dreaming about another, or themselves being pursued. Good to know in dealing with callers. I liked that she mentioned trauma as being similar to panic attacks in the sensory experience. Having suffered panic attacks myself, it allows a better understanding of the caller's experience. I have psychology background and I think she did a good job explaining the cognitive experience and emphasizing that reasoning isn't always accessible during trauma.
    Katelyn R
    Understanding Trauma
  • This Video is a wonderful reminder that as adults we are not exempt from bullying. I think too often the term 'Bullying' is considered an issue that affects youth and young adults. I thought this video empowered viewers on how to make practical and tangible suggestions to callers to help speak out about what they are experiencing in the workplace.
    HeatherFisher88
    Workplace Bullying
  • It was very educating, but also very sad to think that work place bullying is happening - the distress of people and how they can get very sick physically and mentally by it. Maybe this new legislation will help stop bullying.
    Lina Dobson
    Workplace Bullying
  • Thank you for the update. Organizations are constantly changing; growing and expanding their services where possible, so it is important to keep current with these changes. According to their website, 'PFLAG Canada supports, educates and provides resources to all individuals with questions or concerns' - making their service very accessible. This is a great resource for our callers!
    Laura Donatelli
    Sexual Orientation and Gender Identity
  • In the quiz it says that PFLAG is for parents of children who are coming out. That is no longer accurate from what I know while volunteering at PFLAG. They started out only for the parents but are now for parents and the children
    Taimour
    Sexual Orientation and Gender Identity
  • CTV National News on July 7, 2014 featured a story on Opiate drugs. It stated that overdose deaths from prescription opiates such as oxycodone and morphine have risen sharply in Canada, and now account for approximately half of all drug-related deaths in this country, according to the latest report from the Canadian Drug Policy Coalition. The increase in overdoses is a direct result of an explosion in prescriptions for opiates such as Oxycodone and morphine, the report says. Read more: Prescription opiates: Rising rate of overdoses in Canada 'unacceptably high' | CTV News
    Laura Donatelli
    Opiates Addiction and Harm Reduction Treatment
  • Great refresher
    Taimour
    Active Listening: The Power of Empathy
  • Thank you for your comments Jean.
    Laura Donatelli
    Active Listening: The Power of Empathy
  • Thank you , this has been a great refresher to remind me of some of the little things and to also remind me that humour has its place from time to time. Jean
    jean.morissette
    Active Listening: The Power of Empathy
  • This is a very timely explanation. It addresses a very disturbing behaviour. Younger people and also the structure or stability of the family life of its members become hurt and upset because of these actions. To learn how to help any in their struggle to cope with this, is extremely positive. Many thanks. There is a great deal to learn. Stuart.
    stuart
    Self-Injurious Behaviour
  • Very helpful!
    Hope
    Active Listening: The Power of Empathy
  • Hi Olha, I checked it out and could not get shelternet.ca to come up but when I googled it I found it being advertised on other websites. I'll wait a bit to see if it is temporarily down. Thanks for pointing that out to us.
    Lynn Brewin
    Abuse in Intimate Relationships - Part 2: The Process of Leaving
  • The resource you refer here shelternet.ca is not up. The webpage is not found.
    Olha
    Abuse in Intimate Relationships - Part 2: The Process of Leaving
  • The resource you refer here shelternet.ca is not up. The webpage is not not found.
    Olha
    Abuse in Intimate Relationships - Part 2: The Process of Leaving

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