All Learning Topics

Vision loss can occur at any age and can be caused by eye problems that are present at birth, by conditions that appear later in life, or by infections or environmental factors. Aging however,...

Cathy Tufts

Interpreter: Carolyn Lesonsky

Hearing impairment, deafness, or hearing loss refers to the inability to hear things, either totally or partially. Hearing loss or deafness can affect...

Laura Prong and Veronica Bickle

Multiple Sclerosis (MS) is classified as an autoimmune disease of the central nervous system (brain, spinal cord, and optic nerves). Symptoms of MS are unpredictable and vary greatly from...

Michelle Amerie

Multiple Sclerosis (MS) is classified as an autoimmune disease of the central nervous system (brain, spinal cord, and optic nerves). Symptoms of MS are unpredictable and vary greatly from...

Michelle Amerie

We all share a responsibility to protect children from harm. This includes situations where children are abused or neglected in their own homes. Ontario’s Child and...

Kelly-Ann Williams

Good mental health involves feeling good both physically and mentally; possessing the ability to enjoy life, and coping effectively with everyday challenges. ‘Easy enough’, you may say, but for...

Mireille Huneault

Obsessive Compulsive Disorder (OCD) is a severe and debilitating anxiety disorder afflicting about one adult in 40, making it twice as common as schizophrenia and...

Mireille Huneault

Post Traumatic Stress Disorder (PTSD) is a mental health condition that is triggered by a terrifying event - either experiencing it or...

Hoarding is a complex behaviour that has been recognized as a distinct mental health disorder in the influential Diagnostic and Statistical Manual of Mental Disorders (DSM-5). People who hoard...

Terry Von Zuben

We all feel nervous, tense or worried at certain times and in certain situations. This anxiety is normal and can be a helpful feeling when it motivates us or warns us of danger. Anxiety is...

David Clarke

Epilepsy is a common neurological disorder which has a tremendous effect on the individual as well as a significant impact on their family.  Epilepsy affects one in every 100 people in Canada...

Suzanne Nurse

Epilepsy is one of the most common neurological disorders affecting approximately 300,000 Canadians.  Most often starting in childhood or else presenting later in life, anyone can develop...

Suzanne Nurse

As help line call responders, you are asked with every contact, to provide care and sensitivity to the needs and conditions of the caller. That sensitivity involves being open and accepting of the...

Darlene Ritchie

Canada’s population of around 31 million people reflects a cultural, ethnic and linguistic mix that is unique in the world. In 2013 alone, immigrants from over 170 different countries made...

Emily Low and Joseph Jilitovich

Dealing with crisis is something that we all face at some point in our lives. No one is immune to violence, crime or uncontrollable circumstance. Sudden death, physical abuse, sexual assault,...

Barbara Mitchell and Karla Kingma

Bullying is one type of youth violence that threatens young people's well-being. Bullying can result in harm or distress including physical injuries, social and emotional difficulties, and...

Mike Neuts

Autism is known as a complex neurodevelopmental disorder. Autism and Autism Spectrum Disorder or ASD, are often used interchangeably. The conditions or disorders identified on the autism spectrum...

Dana Lowry

Human trafficking involves the recruitment, transportation, harbouring and/ or exercising control, direction or influence over the movements of a person in order to exploit that person, typically...

AnnaLise Trudell

Sexual violence refers to any violence, physical or psychological, carried out through sexual means or by targeting sexuality (United Nations). All people are potential victims of sexual assault,...

Heather Fredin

According to the 2008 Canadian Community Health Survey, 21.2% of males (2.8 million) and 23.4% of females (3.2 million) aged 15 or older reported that most days were quite a bit or extremely...

Daniel Silver

Housing is one of the most important factors for a healthy life. A good home is important for individuals and for overall population health. There is a growing number of Canadians who are...

Brenda Lanigan

Growing up during your teenage years can be stressful – you are not an adult, yet you are not a young child anymore. Peer pressure, the demands from our society to wear the right clothes, to look...

Justin Braet

Bullying is on the increase. In research conducted by CareerBuilder – Canada in 2012, 45% of respondents reported being bullied in the workplace. Nearly half of all workers have been affected by...

Brenda Lanigan

It is estimated that one in four people have been affected by trauma and that one in 10 Canadians suffers from post-traumatic stress, according to the Canadian Mental Health Association. Trauma...

Lori Gill

People with drug dependence may be suffering in silence, missing opportunities for treatment and prolonging the process of recovery, as a result of the stigma and prejudice that society clings to...

Dennis Long

For centuries, opiates have been used both recreationally and medicinally. While recreational use is now outlawed in most countries, their medical use as a painkiller is widespread.

Opiates...

Dennis Long

People gamble for a variety of reasons, and there are many vulnerability factors that can contribute to the development of a gambling problem. While most people do not experience problems with...

Brenda Teasell

Most Canadian adults gamble—and do so without experiencing problems. Many young people gamble as well. In a 2006 survey of Ontario students aged 15 to 17 years, it was found that one in three...

Brenda Teasell

Lesbian, gay, bisexual and trans people are as diverse as the general Canadian population in their experiences of health and well-being. They do however, experience some specific issues and risks...

Michael Skynner

Despite the increasing awareness around mental illness, it continues to be the single most disabling group of disorders. According to the World Health Organization, it affects youth, and...

Heather Fiske

Weather often affects people’s moods. Sunlight breaking through clouds can lift our spirits, while a dull, rainy day may make us feel a little gloomy. While noticeable, these shifts in mood...

Len Dykstra

Every worker experiences loss at some point in time. It can result from a personal or family crisis or it can be a response to changes taking effect within the workplace itself. With the loss...

Yvette Perreault

Our primary task as crisis/distress line call responders first and foremost, is to be supportive and empathetic listeners. This can be immensely rewarding, and the main reason why so many people...

Yvette Perreault

Research indicates that many people are not happy with their appearance. The National Eating Disorder Information Centre estimates that up to 40% of nine year old girls have dieted to lose weight...

Lauren Dixon

Substance Abuse in Canada: Concurrent Disorders Report (CCSA, 2010) states that concurrent disorders are a significant health issue in Canada—more than half of those seeking help for an addiction...

Andrea Tsanos

Health Canada (2002) defines those who have a concurrent disorder as experiencing a combination of mental/emotional/psychiatric problems along with the abuse of alcohol and/or other psychoactive...

Andrea Tsanos

People use alcohol and other drugs for many reasons. Some use these substances to help them to relax, to feel livelier, to feel less inhibited or to feel pleasure. Some find the effects of...

Marilyn Herie

The content of every call to a crisis or distress line is recorded by the call responder. It is important that that the information recorded is done in a manner that is easily understood by the...

Lynn Brewin

Dementia is a term used to describe a group of symptoms that are caused by changes in brain function and that are serious enough to interfere with daily life. Dementia can involve a wide variety...

Loretta Tanner

As Canada’s population ages, the number of citizens over 65 years of age will outnumber the number of citizens under the age of 15 by the year 2015. Statistics Canada indicates that in 2005,...

Tammy Rankin

Losing a loved one is never easy. Losing a loved one is even more traumatic when it is unexpected; when it is by suicide. It seems there are many professionals, along with distress/crisis line...

Marsha and Melanie Knapp are very forthcoming with their emotions about bother Nick`s suicide and how they have tried to move forward to honour his life and advocate for seamless services for...

Mood disorders which include major depression, bipolar disorder and dysthymia can affect individuals of all ages. The Canadian Public Health Agency reports approximately 8% of adults will...

Individuals working with women who are in abusive relationships will sometimes ask themselves why she does not leave. By asking the question in this manner, we are essentially blaming the woman...

Irene Gabinet

Domestic violence is not a private matter even though the vast majority of it happens behind closed doors or in the intimate personal language of couples. It is a devastating reality for many...

Irene Gabinet

In the presentation by Lori O’Neill, viewers will learn the issues many families face and how to best respond to their issues. She provides tips for de-escalating troubling emotional responses to...

Lori O'Neill

Drinking at any time during pregnancy may cause Fetal Alcohol Spectrum Disorder (FASD). It is a lifelong disability for which there is no cure. It is a lifelong disability for which there is no...

Diana Fox

Individuals living with a history of trauma and emotional pain cope day to day with the use of a variety of strategies. Some will use coping mechanisms that are considered harmless, while...

Yvonne Bergmans

When someone loses a loved one, goes through a divorce, or loses their job, there can be numerous ways in which the individual feels and experiences the loss. Grief is a normal response to any...

Karen Fisher

People who are diagnosed with major depression, personality disorders and/or who are abusing substances are at a greater risk of suicide attempts or completion. Canadian studies indicate that more...

Yvonne Bergmans

Canadian statistics indicate that there are approximately 15 acts of suicide for every 100,000 people. In Ontario alone, there were 1,032 suicidal deaths reported in 2001. Taking one’s life...

Karen Letofsky

The Canadian Community Health Survey 2004 was the first Statistics Canada survey to include a question on sexual orientation. Results indicated that among Canadians aged 18 to 59, 1.0% reported...

Richard Messier

In the short time that a distress line volunteer has on the phone with a caller, developing a trusting and empathetic relationship is crucial. In some areas there are high volumes of callers,...

Victoria Kehoe

One of the biggest challenges that Distress Line volunteers may experience is to respectfully, yet tactfully deal with challenging callers. Brigitte Bill and Arianne Richeson, the presenters of...

Brigitte Bill
Arianne Richeson

The Canadian Mental Health Association reports that schizophrenia typically develops into a full-blown illness in late adolescence or early adulthood. It is a disorder that affects an estimated 1...

Cynthia Clark

There are a number of forms of mental illness that can be characterized as mood disorders. The most commonly well known include clinical depression, bi-polar, and anxiety disorders. Over one...

Latest Comments on the Learning Topics:

  • lots of info, very relevant to our clients
    CassGordon
    Mood Disorders
  • very detailed-helpful
    CassGordon
    Self-Injurious Behaviour
  • The amount of information provided in this video was great. ... CAS ...great resource to have for support and safety... offered a non-judgmental & accepting stance ... also enjoyed the summary as to what constitutes abuse and the different forms.
    Michael
    Duty to Report

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Diversity, Equity & Inclusion
Hard of Hearing